Warranty
Use of FTW Computers website is governed by the terms and agreement set forth below. Please read them carefully. Your use of the website indicates acceptance of these terms and conditions.FTW Computers reserves the right to make changes to this website and the terms and conditions at any time without any prior notice. FTW Computers is a service provider to the website and is also referred to as 'us', 'FTW Computers', 'vendor' and 'we'. The Customer is the individual or organisation who is using the website and it's services, and is also referred to as 'you' and 'customers'.
1. Availability
2. Warranty
3. Returns, Refunds and Replacement
4. Gernal Policy / Disclaimers
5. Pricing
6. Sales Tax
7. Copyright and Trademarks
8. Shipping and Insurance
9. Payments
10. Privacy Statement & Policy
1. AVAILABILITY
* Item availability and prices are subject to change without notice. Contact us for latest information
* The final price will be verified via your order invoice, which will be sent via email.
2. WARRANTY
* Any product sold by FTW Computers is intended to be professionally installed. Improper installation is NOT covered under warranty. Please seek professional assistance if required, to avoid unnecessary replacement costs.
* All products sold by FTW Computers carry a minimum 12 month return to base manufacturer's warranty. Some products offer an extended limited warranty, whereby customers may be required to register the product warranty with the manufacturer.
* FTW Computers' warranty term is based on the manufacturers' warranty terms and conditions. FTW Computers will process all warranty claims with the manufacturer on behalf of customers
* Products returned for warranty claims will be repaired or replaced by the manufacturers. No financial refunds will be provided under any circumstances
* Products within the warranty period which have been discontinued by manufacturer shall be upgraded to similar product, or a credit will be given at the current market value or purchase price (whichever is lower), at the discretion of the supplier
* Proof of purchase, a copy of the original receipt and a detailed fault description must be included with the product sent for warranty claim
* Warranty is provided solely on products sold by FTW Computers. Other faulty products used in conjunction with products purchased from FTW Computers, which are not purchased from us, will not be covered under warranty
* All shipping charges to and from FTW Computers incurred in a warranty claim are the expense of the customer. We only cover the cost of sending warranty from FTW Computers to our suppliers
* Products under warranty must be properly packaged in a condition acceptable by the vendor. (Please provide original packaging if possible, or adequate safe packaging, as insufficient safe packaging will result in warranty being voided)
* FTW Computers WILL NOT BE LIABLE IN ANY WAY FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT LOSS RESULTING FROM FAULTY SYSTEMS OR PARTS. These may include but are not limited to, loss or use of data, or profits
* Warranty will be voided if a defect is not the fault of the manufacturer, or if the defect is due to mishandling, modification, tampering, abuse, physical damage, improper installation or use, or caused by power surge/electrical faults/lightning strike
* Products returned showing evidence of user induced damage, overclocking or modification, will be denied warranty claims. This includes improper installation of CPU heatsink, scratches on motherboard, removal of fan/heatsink, cutting of cables, soldering components and use of a non-genuine heatsink and fan
* FTW Computers is not responsible for any data loss. Backing up of data is the responsibility of customer. We do not provide a backup service or data recovery when sending hard disk for warranty claims to the manufacturer
* Turnaround time for warranty returns may depend on the availability of the replacement product from manufacturer/distributors. The process of warranty return involves the shipping of warranty to FTW Computers, the time it takes for us to test the products, filing of warranty request to our suppliers and waiting for the approval, the shipping of warranty to our supplier and supplier's own testing, if there is replacement stock then it'll be shipped to us, otherwise there will be further delay in coming back to us.
3. RETURNS, REFUNDS AND REPLACEMENT
* You must contact FTW Computers first prior to returning any products for refunds or warranty.
* When goods returned within warranty period, and the product is no longer available or repairable, FTW Computers will replace with equal or similar product and if not possible, offer a credit/refund at the current market value less our restocking fee solely at our discretion.
* Within ACCC guideline for the refund of goods under warranty, if the goods returned have had a fair amount of use, FTW Computers is allowed to offer partial refund or replacement only.
* FTW Computers DO NOT accept returns for refunds, credit or exchanges based on incorrect, unsuitable goods, please select your goods carefully before placing your order or ask for our advice in writing before purchasing.
* FTW Computers DO NOT accept return for refunds for goods returned which has been opened/used/damage/modified, as we will not be able to return the product to our supplier.
* Shipping cost or any financial charges is non refundable
* FTW Computers DO NOT offer 'instant' replacement or 'advance' replacement, we do our best to speed up the process of warranty returns provided all products returned are meeting the warranty terms and conditions.
* There will be no credit or refund given on the price difference of the ordered items due to price drops once the product has been confirmed/processed and shipped out. Prices of computer parts are volatile and we do not control the price fluctuations.
* If goods received are not as ordered, please inform FTW Computers within 24 hours of receiving the delivery, do not open any packaging or use as it will be deemed to be acceptance of goods and will not be accepted for returns.
* Cancellation must be informed as soon as possible, any cancellation after a product has been packed and shipped out will result in the customer paying for all freight and handling charges, as well as a fee for the labour on the order if applicable.
* FTW Computers reserve the title of ownership to any extra or incorrect goods shipped as result of our error.
4.GENERAL POLICIES / DISCLAIMERS
* There maybe misprints, human errors, omissions, We reserve the right to make changes and corrections in prices, products and specifications without notice.
* We are not responsible for typographical errors. Manufacturer's specifications subject to change without notice.
* Information as well as pictures and HYPERLINKS contained throughout this website are only to be used as a point of reference. It may not reflect the exact final product.
* We do not own or publish the content of the respective manufacturer's website therefore the products we carry may sometime be different in content as well as technical specification as described by the links. If unsure and you have a specific requirement for a product please contact our sales team to confirm it otherwise we can not be held liable for any incorrect information supplied by the links on the website.
* All goods remain property of FTW Computers until payment has been received in full. Until title passes, FTW Computers can retain, repossess and/or resell all goods.
* Customers acknowledge that they hold all goods from FTW Computers as bailees until title passes.
* FTW Computers reserve the right to withdraw any products or specials listed on its website and to update prices and stock availability according to the market condition without notice..
* These Terms and Conditions of Sales are subject to change without notice.
5.PRICING
* All prices quoted on the website are INCLUSIVE GST, and is based on cash or direct deposit payments only.
* All part advertised DO NOT include the cost for any installation or troubleshooting compatibility issues with the parts we have sold you. If you require assistance on installation/troubleshooting, this will be charged at our standard labour charge.
* As errors and omissions may occur, pricing, product information and availability is not final until it has been confirmed by FTW Computers staff either by email or by phone.
* All prices are subject to change without notice. By placing the order, the customer has agreed to pay the prices as listed on the order form at the time the order was originally submitted.
* If the specific item ordered undergoes a price drop, and we have not completed the paper work (that is, the customer has NOT received a confirmation by email), then we will adjust to the new price accordingly. Otherwise, the customer will be invoiced the amount as per your original order. Please DO NOT contact us regarding a rebate in this situation. All prices listed on web pages are strictly for Cash/Eftpos or Money Order/Bank Cheque Only. Credit cards payment incurs a surcharge.
6.SALES TAX
* All of our advertised prices are already inclusive of GST . We do not sell ex-tax prices to any individuals or businesses.
* We are registered to collect GST on behalf of ATO, our ABN no is 29 405 314 769, GST components (10% Goods and Services Tax) are shown in our invoices.
* You are not required to give your ABN number for purchasing products from us.
* We can not sell duty free to anyone including overseas travelers. However for overseas travellers, they are able to purchase from us and claim back the GST from the customs department before you leave as long as you provide the invoice/receipt..
7.COPYRIGHT AND TRADEMARKS
* Manufacturer's images and links used on our websites are reserved copyrights and trademarks of their respective owners.
* All original images as well as links are used to allow a more up-to-date and accurate information being passed on to the visitor of this website.
* We do not own or publish the contents of the information within the links, we are only the reseller of the products.
8.SHIPPING & INSURANCE
* All prices listed for each product do not including any shipping charges or insurance.
* When shipping using couriers and its paid by creditcard payment, FTW Computers can not ship to a PO BOX address it must be a physical street address that can be verified.
* FTW Computers currently DO NOT process and ship orders outside Australia, for customers outside this area.
* Shipping address must have a complete contact detail that can be verified by phone call (as listed on Whitepages).
* We do not ship orders to a third party, unless FTW Computers can verify all address and contact details.
* Delivery to work address or non residential address must be accompanied with the full verifiable details such as company name, address, contact name and phone number.
* Customer is responsible to be available for delivery and to sign and accept the goods, redelivery attempts will be charged to customer if delivery address is unattended.
* Shipping and insurance charges are non-refundable.
* Customer is responsible for all freight charges, for redeliveries, refused shipments/incorrect delivery details and these are added to the invoice total.
* All claims for damage/pilferage must be filed with delivering carrier. FTW Computers will not file this for you. If goods received seems to have damaged packaging DO NOT open any original packaging or use the item as it will be deemed to be acceptance of goods and will not be accepted for returns. All original boxes and packing material must be returned to us for proof of evidence. All claims for shortages/misshipments/misbillings must be made within 24 hours of receipt of goods. FTW Computers WILL NOT BE RESPONSIBLE FOR GOODS LOST OR ARRIVED DAMAGED if customers use their own couriers. Split Shipments incur individual shipping charges.
9. PAYMENTS
* Our business bank account is held with the Westpac Bank.
* Account name: FTW Computers
Bank detail: BSB: 036-231
Account no: 283-401
* Please beware that if you are doing direct deposit payment using an internet banking from a different bank other than Westpac it may take up to 48 hours to show in our account. We do not ship out the order until payment is finalised.
* If paying by credit card, the customer must provide accurate details as we require and allow FTW Computers to be able to verify their details with their financial institutions.
* FTW Computers may refuse to accept a credit card payment if it deems to have insufficient verifiable information.
* When paying by credit card, customer must be contactable on land line at the listed delivery address, no mobile phone or unlisted number will be accepted as a contact number.
* Customer will be required to fax/photocopy the creditcard detail & their driver licence when placing an order with creditcard details that is not verifiable.
10. PRIVACY STATEMENT & POLICY
* FTW Computers is highly committed in complying to the Australian and international privacy laws and to protect our customers privacy.
* FTW Computers collects details from its customer for the sole purpose of processing the customers order more efficiently and to allow customers to experience the online ordering.
* Credit card details are never processed or stored online.
* FTW Computers DO NOT disclose, sell or trade any collected information of its customers to any third parties other than those used to verify the order, such as bank or the financial issuer of creditcard
* FTW Computers DO NOT use customer details or email addresses for sending unsolicited emails
* FTW Computers will provide the customer details to the appropriate authorities if the information we received is deemed to be false or misleading.
